Landline telephony might be deemed obsolete by many individuals, but the proliferation of VoIP small business phone systems is helping to give it a new lease on life. These systems offer all of the benefits of traditional plain old telephone phone service with the added benefit of an increased degree of workflow integration. It’s possible to connect VoIP small business phone systems to standard personal computers and workstations so you won’t even have to leave whatever application you’re working in when you want to make a call.
That makes it easy for support and sales staff to check customer databases and survey information whenever they need to take a call. If they ever run into problems and have to call someone else for support with their own chores, then they merely have to click on a few buttons. A properly installed software package can make it possible to connect VoIP small business phone systems with video calling systems and other Internet-based solutions that help to further encourage collaboration between different departments.
Depending on what sort of configuration is preferred by a given organization, they could even control most of these functions from their phone touch pad. Checking voicemail or turning security cameras off is as easy as pushing the star key and then entering a series of digits, when you have things set up to use this kind of interface. Small businesses across the county have expressed appreciation at the fact that they’re able to control their equipment from anywhere using VoIP technology.
