Many people are uneasy when they have to deal with an insurance adjuster even if it’s for a minor fender bender. Will the adjuster’s offer really be the maximum amount the insurance company will pay? Will the insurance company’s first offer be much too low? Every Injury Attorney has talked about these issues with numerous clients.
It’s Just Business
No matter how empathetic the adjuster may seem, it’s not personal, it’s just business. This claim is only one of many that will probably be handled that day. The adjuster’s paycheck is based on how little the insurance company has to pay, not on how nice the policyholder thinks they are.
At any one time, an adjuster may be trying to close 100 claims. It’s a high-stress job, so most adjusters develop a detached negotiating style as a means of handling the stress. This is particularly true for large claims. A business-like, fact-based approach is much more likely to be successful than an emotional appeal.
The Adjuster’s Authority
When considering what amount to include in a compensation offer letter, an adjuster will keep two different amounts in mind.
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The amount that the adjuster believes that the claim is worth
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The highest amount that the adjuster has the authority to offer (known as the adjuster’s “authority”)
Do not expect the adjuster to ever tell you exactly what that authority figure is. Even is the adjuster says that the offer is for the highest amount possible, that is probably not true. It’s a negotiating tactic. Many people will accept that amount, feeling good that they couldn’t have done any better.
Adjusters receive raises and promotions based upon the profits that they make for the insurance company. That profit is the difference between the adjuster’s authority and the lower amount that the claimant finally accepts.
The Lowball Offer
The first offer from the adjuster is a “hail mary” pass. If the offer is accepted, that’s great for the insurance company. If it’s not accepted, it’s game on. Large personal injury claims are only handled by very experienced adjusters with laser-sharp negotiating skills intently focused on the lowest payout possible.
The attorneys at Edwards & Bullard Law have more than 37 years of combined experience. When it’s in your best interests to have an Injury Attorney negotiate on your behalf, experience really matters. For a free consultation, visit Eblawga.com or call 478-621-4313.
